The term quality designates that property or all of them that are present in people or things and that are the ones that will ultimately allow us to appreciate and compare them with respect to the rest that also belong to the same species. or condition.
Good versus bad quality
Now, it is worth noting that quality can be valued in terms of good quality, or failing that, poor quality.
When something or someone is said to have quality, it is because it presents a superiority or an excellent character compared to other similes, while when something is of poor quality it is because in the comparison it loses, and is widely surpassed by its peers.
Then, there are various perspectives from which to define what quality is and how to realize when we are or not before a thing or person that represents or expresses quality among its characteristics.
At the request of a product or service, quality will be the perception that the client has of it, that is, whether or not it meets their expectations, will be the conditions that will determine the quality of the good or service in question.
For example, if I had to carry out a procedure at the central and national post office of my country, I was treated very kindly and also they solved the question for which I attended favorably and quickly, then, I will have the best references of the place and what I will appreciate it as a place of excellent quality.
Conditions that determine quality
In this case or in that of a consumer product, the quality, then, will be the qualitative and quantitative differentiation that is established with respect to some required attribute, as we said, if this or that product or service was satisfactory when satisfying my needs. desires and needs, from that moment on it will be understood as a quality product or service.
The quality of a product can depend on this, on the way in which it responds to the needs experienced by the customer, although the quality can also be determined if that product or service adds value to its customer or user.
Also the duration time, that is, the use that we were able to give it over time can also be a condition that leads us to determine that something is of good or bad quality.
We buy a T-shirt and when we wash it for the first time, and despite respecting the washing instructions a hole is made in it, we will determine that the garment is not of good quality because it cannot be washed once and tear, the fabric is obviously not good. quality.
The good or bad quality of a product or service can be determined by three basic issues: the technical dimension, which encompasses those technological and scientific aspects that affect a product, the human dimension, which is one that emphasizes taking care of the company relationship -client and the economic dimension, which is one that will seek to balance and minimize costs for both the client and the company.
Other aspects that do not fall within the exposed dimensions but that undoubtedly intervene when talking about good or bad quality are the right quantity of the product that is offered, its exact price and the speed in terms of its distribution.
Most companies, in order to provide their customers with a good service or product, follow certain standards that function as rules and that are responsible for standardizing the process from the creation of the product to the moment of use by the customer.
The determination of the quality of a good or a service by the customer will be crucial when recommending or not the brand in question. Of course, if the experience is good, it will be recommended to everyone, and they will even choose the brand again, on the other hand, if that did not happen, and as we said, the newly bought T-shirt broke at the first wash, we will have a hyper negative image of the brand. brand and we will not tend to recommend or buy anything from that brand again.
Other uses of the word
On the other hand, when you want to account for the superiority or excellence, the importance, the class or the condition of someone, the term quality is used to refer to it.
Quality of life
Quality of life is a concept that we use to indicate the well-being that rules or reigns in a given community, on the contrary, the absence of that well-being in almost all aspects is what will lead us to consider a poor quality of life .
There are several levels and aspects that are counted to determine the quality of life of the inhabitants of a country, among them: health, economic situation, social relations, development that prevails in the place and mental health.
When all these variables are on the rise, they are good, we will talk about a good quality of life.
