Consumer rights are understood to be the set of regulations and laws whose main objective is to ensure the defense of any type of consumer in situations in which their power or status as a consumer is not respected.
Set of laws that protect consumers from breaches by sellers and providers of products and services
Among the most common cases, the fraud of a product that was purchased and that does not fulfill the promises offered and promoted, or when the agreement or contract signed in the contracting of a service is not respected.
In these cases or more, consumers have a body of laws that protect us and support us to be able to make the pertinent claims in these cases and to be able to be compensated against deception or non-compliance.
The constant failures in this regard have produced an overwhelming number of claims
The existence of this type of rights arises from the extension of the massive consumption of goods and services and also from the growing failure in the granting of those goods or services in a timely manner, as they were contracted.
The set of consumer rights is based on the notion that, implicitly or explicitly, the consumer constitutes himself when he establishes some type of commercial relationship with the seller.
Thus, even if it is not registered due to misuse of commercial practices, the consumer now has rights to claim, complaint and retribution, replacement, repair, etc. with respect to the good or service consumed if it does not comply with the conditions established when the commercial union was made.
While many companies and even individuals offer services and goods that then do not comply with the conditions offered, the consumer's right will be to present claims, complaints or all kinds of protests.
Common cases in this sense are the offer of promotions that are not fulfilled, prices that are not real, products that are not those exhibited in brochures or advertisements, defective or second-line products, null or poorly made repairs, etc.
Enforce our rights always
All these types of situations are contemplated within what is known as consumer right and therefore the consumer can exercise different tactics so that their rights are fulfilled (which are at the same time the obligations of the one who offers a good or service).
These tactics or strategies can be very varied and can range from a simple oral or written complaint to more serious complaints in which it will always be necessary to present documents and receipts that prove the role of each of the parties involved, as well as the failure or the reason for consumer dissatisfaction.
Precisely one of the main problems that consumers face when they feel defrauded by a product or service and want to complain to the seller is that they do not have documentation that attests to the transaction, for example the store did not deliver an invoice or anything. , something usual in small businesses and that of course will hinder the pertinent claim if necessary.
Consumer defense organizations should warn and educate about the most common pitfalls
Now, if you have the invoice and other proof of purchase, the consumer can calmly make their claims before the corresponding entities if the demand before the company that sold the product did not have a positive response.
Another recurring problem that usually occurs in these claims entities are the small letters of the contracts that customers sign when they hire an X service.
Because when the time of a problem comes and the corresponding claim is filed with the provider company, they discover that in those small letters that were not warned, it is stated that the company will not take care of certain issues, if they arise, all of them that normally demarcate responsibilities such as failures, or before the decision to suspend the service by the client and before a given time expires.
In this sense, it is important that consumer defense organizations lecture and warn customers to pay close attention to the smaller letters of these contracts before signing and accepting them.
These complaints can be submitted to the entity in question, to autonomous consumer defense entities, to agencies that deal with this need and depend on the national, municipal or provincial state, or when the case is more serious, directly before the courts.
