The quality is a concept that allows to account, on the one hand, of the series of properties of a person or of a thing and that are those that allow us to consider it in relation to the rest of those that belong to the same species or category. And on the other hand, it also designates the excellence that some person or thing has and that of course they stand out greatly within their group.
Meanwhile, the total quality, also designated as total quality management, is the concept that names that type of strategy whose mission is the installation of an awareness of quality in all those processes linked to the manufacture of products or services and with regard to the organization.
It should be noted that it was called total because the idea is not only to satisfy the needs of customers but also that all members of the organization and those involved in production benefit.
I mean, what total quality puts its focus and emphasizes not only on creating, designing a salable product or service, which the consumer wants to acquire, but also deals with providing those involved in its manufacture with a satisfactory working condition and also the opportunity to continue training and qualification regarding the task they perform.
For total quality, the evolution of manufacturing and the organization must be continuous and must also be observed in each of the areas that the organization has, that is, there cannot be success in one sector and in another an irregular performance, since that in that scenario the premise of total quality would not be fulfilled.
Quality is closely linked to the satisfaction perceived by the customer of the product or service in question, while the greater the consumer satisfaction, the more notable the quality that is attached to the product.
The origin of this strategy dates back to the 1950s and 1960s in Japan.