By management we call in our language that set of actions that someone or an organization carries out with the mission of managing a company, a business or solving an issue.
Meanwhile, quality is a positive property that implies that whoever owns it presents a superiority with respect to their peers, that is, it is something excellent.
Meanwhile, these two concepts are combined inherently in business or organizational management to name a fundamental aspect of the activity, especially to add quality to it.
Actions and rules that are imposed on a company or organization with the mission of satisfying its customers
The quality management, also known as quality management system , are that set of standards corresponding to an organization, linked to each other and based on which the company or organization in question will be able to manage its quality in an organized manner. The mission will always be focused on continuous quality improvement.
Among the aforementioned standards, the following stand out: existence of an organizational structure, in which both the directive and management levels are hierarchical; structuring the responsibilities of the individuals and the departments into which the company is divided; the procedures that will result from the plan of guidelines destined to control the actions of the organization; the processes that pursue the specific objective; and resources, technical, human, among others.
The ultimate goal of the process is the satisfaction of its customers and that they forge a strong, rooted bond with the product or service in question and this will only be feasible when they satisfy and fulfill the expectations of their consumers.
If I am satisfied with this or that product, I will continue to buy it over time and I will also recommend it. But of course, this is possible if behind, in engineering, there is a procedure that aims to give the client the best.
Study and determine consumer demands
This fact is possible when a correct analysis and study of the demands that consumers have is carried out. Once this is clear and determined, it is possible to outline a service or product that can satisfy the wishes of customers.
This is plain and simple what good quality management does.
Every day the business field is more successful in conducting studies that allow us to know what the client wants and how he wants it in order to satisfy him from the beginning and with security.
Thus, companies hire professionals specialized in this task that not only guarantee commercial success but also allow them to reduce costs in terms of producing issues that the customer will not buy or are not interested in.
The study of the needs then allows to be more precise in the development, avoid errors and gain in a positive productivity.
But in addition to studying what the client wants, it is also important to follow him in the post-acquisition process of the service, accompanying him, for example, through an effective system that assists him in any concern or problem that may arise.
Main quality standards
A good quality management system will always guarantee the company the Satisfaction of the requirements of its customers, both with regard to the provision of the service or what the product itself offers.
In the market there are a great variety of quality management standards, which have been defined by a standardizing body, such is the case of ISO, EN or DIN.
These will allow a company x that can validate its quality system through the execution of an audit against some of these standards. One of the most popular standards is ISO 9001.
It is common to see in the advertisements or even in the facilities of the companies that have received this audit the legend that accounts for the ISO 9001 standardization.
Although there are also specific rules adapted to certain sectors, such is the case of the laboratories that have their own standard ISO-IEC 17025: 2005.
